Frequently asked questions

  • Chimneys need to allow for the free passage of dangerous gasses. Regular cleaning will remove soot and creosote, helping prevent dangerous chimney fires. Cleaning will increase the efficiency of some appliances. Bird nests, cobwebs and other blockages will be removed.

  • Our standard sweeping service starts from just £65. For other services such as surveys and smoke tests please contact us direct for a quote.

  • The sweeping frequencies below are for guidance. Frequency will depend on a number of factors including: type of fuel, appliance used, duration of use, moisture content of wood fuel, type of chimney.

    SMOKELESS FUEL: AT LEAST ONCE A YEAR

    WOOD: QUARTERLY WHEN IN USE

    BITUMINOUS COAL: TWICE A YEAR WHEN IN USE

    OIL: ONCE A YEAR

    GAS: ONCE A YEAR

  • We would recommend getting your chimney swept after you have finished using it in the spring or summer months as the demand for sweeping peaks when the weather turns approaching Autumn and Winter which can lead to a longer wait for a sweep to be available.

    For those of you who require a twice yearly visit we would recommend getting your mid-season sweep done in January/February.

  • A sweep usually takes 40 - 60 minutes plus, depending on the type of appliance and deposits removed.

  • No, and you shouldn't know we've visited; we often leave your fireplace cleaner that when we arrived. There are the rare occasions when we encounter excessive soot build up within the chimney, poorly installed appliances or stubborn bird nest build ups - although we will always do our best to make sure all dust is contained. If you are concerned and have some spare sheets, feel free to cover any light-coloured soft furnishings in the room as this is not something we do as standard.

  • After we've swept your appliance we then carefully and safely bag the soot up into black plastic waste sacks. We then leave the soot with the customer to dispose of in their general waste dustbin as advised to do so by Guild of Master Chimney Sweeps and local authorities.

  • In general, we will need a clear passage to the chimney and adequate space to work in so would encourage clients to clear ornaments from the hearth and perhaps from the mantelpiece. We would also ask that you please clear your appliance/fireplace of any cinders, ash and other items in the fire-bed.

  • We are members of The Guild of Master Chimney Sweeps and can issue industry standard certification. Please note: we may be required to issue a warning notice if we find that your appliance is not safe to use.

  • Yes, we have full public liability insurance to cover any incident.

  • Payment can be made by BACs, cash or cheque.

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